Business VoIP in Aurora, CO
Aurora is served by 303 and 720, and so is the rest of the metro, so the number you hand out places you nowhere in particular. That matters less than local phone pages pretend. What the phone has to do in a city this wide, on these rosters, is the real question.
Disclosure: AldoMedia is a paid affiliate of Unitel Voice. If you sign up through a link on this page we may earn a commission, at no extra cost to you. We only recommend what we would set up for our own clients, and we say plainly below who should not buy this.
Your area code cannot tell anyone where in the city you are
Both codes sit over the whole of Aurora. There is no north Aurora code and no south Aurora code. A shop at the old north end of the city and a practice out in the newest subdivisions on the south side can be handed numbers beginning the same way, and those two are the better part of an hour apart when the roads are busy.
Why there are two codes is worth knowing, because it settles the question. 303 is the older of the pair and once covered the whole state. 720 was added as an overlay once the metro had worked through what 303 could still supply, and an overlay lands on top of the older code rather than beside it, so the two sit on exactly the same ground. It is also why a call to the business next door here is dialled with all ten digits.
So the number is not doing the job people expect of it. It marks you as Denver metro, which is true, and which is what every competitor within thirty miles is also marked as. What the two codes signal across the wider region is answered on the Colorado page, not here.
Ask the provider what is available for your address, state a preference, then stop thinking about it. Spend the attention on the ten seconds after the call connects, because here that is where a caller learns something.
No provider can promise a specific area code, here or anywhere.
Aurora is too big for the city name to be an answer
It is the third largest city in Colorado and covers far more ground than that ranking suggests. The boundary runs through Arapahoe, Adams and Douglas counties. The north end runs out into open prairie. The middle is the older and denser part of the city, built out when the metro first spread east. The south end is newer subdivision, and then space.
Which means saying you are in Aurora answers nothing. Somebody ringing from the old north end and somebody ringing from the newest edge of the south side are asking one question in different words, which is how long until you are here. Here that decides whether a call becomes work.
What the greeting has to carry here
- Which Aurora you actually cover, named in the terms a resident would use: the older north end, the middle of the city, the newest subdivisions south. Not a radius in miles.
- Whether you cross the line into Denver, Centennial or Parker at all, and whether crossing it changes the price.
- What happens next, and when. In a city this long, a caller who does not hear it assumes you are at the other end of it and rings the next name.
Aurora is one of the most linguistically mixed cities in Colorado, with decades of refugee and immigrant resettlement behind it, and in the older parts of the city plenty of shops are run by people who arrived from somewhere else and get answered in whichever language reaches the phone first. Make that deliberate: offer the choice at the front, or route the call to whoever speaks it. That is what an auto attendant is for.
The week after the hail
Front Range hail runs from late spring into midsummer, and Aurora is largely what it lands on: square mile after square mile of single-family subdivision, plus the older apartment stock in the middle of the city. One bad afternoon rearranges the quarter for anybody who repairs what it hits. Roofers, gutter and siding crews, glass and dent shops, tree work, the landscaper replanting a garden that was fine at lunchtime. Those calls come that evening, from people who have already rung two other numbers.
A cell rarely takes the whole city. It walks a corridor a few miles wide, so one end of Aurora gets flattened while the other end gets nothing, and for the next fortnight your work sits in one strip of the city rather than spread across it. A greeting that names the strip you are working saves you the calls from the other end of town.
The job goes to whoever a homeowner reaches while the tarpaulin is still on the lawn. You are also up against crews who drive in from out of state after a bad storm with a number nobody here has seen. A local number, answered by somebody who can name your street, is the cheapest advantage you have over them.
The settings that matter are unglamorous. Overflow that rings a second person rather than a mailbox. A greeting recorded for the storm rather than for a slow Tuesday. Voicemail arriving as email so the pile can be worked in order. Calls following whoever is nearest the job is the point of a virtual phone system.
A city that answers the phone at odd hours
The other thing shaping a phone here is the roster. Aurora's largest payrolls do not keep office hours. A clinical and hospital workforce on the west side, a veterans hospital beside it and a military installation on the east side all run around the clock, and plenty of Aurora households are organised around a shift rather than an office day.
That moves your busy hours in both directions. Somebody finishing nights rings at half past six in the morning to book a car in. Somebody starting them rings at nine at night. An after-hours rule that only wakes at five in the evening is asleep for both.
It also changes what a call back should be. Plenty of people on those payrolls cannot take a personal call at their desk, and some cannot carry a phone into the building at all. A message they can read on a break still reaches them, which is why voicemail delivered as email earns its keep here.
The service itself has never heard of Aurora
Worth saying flatly. Nothing about a business phone system is built for this city. The call takes the same route it would take from anywhere with a steady connection, and the features are the features a shop in Ohio is buying this afternoon. How calls travel and how a number is carried across sit on the main VoIP guide, unchanged at the city limit.
We are not in Aurora either. AldoMedia works out of Buffalo, New York, so there is no Colorado office, and on phones we are a paid affiliate rather than the operator. What is genuinely local is the list above: which number you hand out, what the greeting says, and who a call finds at seven on a July morning. Those are yours to get wrong.
The address on the account, on a boundary this ragged
One safety item, and Aurora sharpens it. A copper line was tied to a building, so dispatch knew where to go. A VoIP number is tied to an account, so an emergency call hands dispatch whatever address that account carries. Aurora's edge is not a neat ring. It crosses three counties and runs street by street against Denver, Centennial and unincorporated county land, so a stale address here does not simply send help to the wrong block. It can put the call in front of a different city's responders. Set it the day the service goes in and correct it the day you change suite.
Still weighing whether to leave copper at all? VoIP versus landline covers where the old line wins. Choosing between a local number and a toll-free one depends on how far your market reaches, and on this side of the metro it is usually the local one. If the site that number sits on is the next job, that is web hosting in Aurora, CO.
Aurora phone questions
Both 303 and 720 cover Aurora. Does it matter which one I get?
Not in the way people hope. Both codes sit over the whole city, so neither one tells a caller you are in Aurora rather than Denver or Centennial. State a preference, accept that no provider can promise a code, and put the effort into the greeting instead.
We get buried for a week after every hailstorm. What should be set up before that?
Three things, and they belong in the calendar in April rather than the car park afterwards. Overflow that rings a second person instead of a mailbox. A greeting that answers the questions every caller is about to ask. And voicemail delivered as email, so the backlog is worked in order.
Half our customers work shifts at the hospitals or the base. Does that change the setup?
It moves your quiet hours. People finishing nights ring early and people starting them ring late, so a rule that wakes at five in the evening is asleep for both. Plenty of them also cannot carry a phone into the building at all, so a message they read on a break gets answered when a ringing phone never will.
Aurora sits in three counties. Does that affect anything on the account?
Less than you would think, and more than you would like. Billing and service do not care which county you sit in. The registered address does, because that is what an emergency call hands to dispatch, and on an edge that crosses three counties and runs street by street against Denver and Centennial, a stale one can put help in the wrong jurisdiction. Get it right on day one and change it the day you change suite.
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Coverage
A VoIP line runs over the internet, so there is no network to be at the edge of and no corner of the country where the service gets thin. That is why this map has no holes in it. The shading is not signal strength, it is how much has been written down, and Colorado is one of the darker ones because it has city pages of its own.
- States with city pages
- States with a guide of their own
- The state you are reading about
Every state is linked. Business VoIP by state and city lists all fifty of them, and the 80 cities with a page, as ordinary links.
Decide the routing before the storm, not after it
Look at the plans yourself, or tell us where in Aurora you work and what happens to a call at seven in the morning. If the connection is the real problem, we will say so instead.