Refund Policy for Domains and Hosting

This page is a draft. It was written from how the site and our reseller arrangement actually work, and it has not been reviewed by a lawyer yet. Please read it as an explanation rather than a final policy, and contact us if you need a decision about a specific order.

Effective 6 August 2026. Last updated 6 August 2026.

The short version

Purchases are made at our reseller storefront, checkout.aldomedia.net. The refund terms shown to you there are the terms that apply to the order.
Those terms come from the upstream provider that supplies the product. The refund we can arrange is the one the supplier's terms allow, and we will not promise more than that.
Domain registrations and renewals are usually handled differently from hosting subscriptions, because a registration is paid to a registry the moment it is made.
Read what is shown at checkout before you pay. That is the one point where everything relevant to your order is in front of you.
If something was bought by mistake, tell us straight away. On this subject, acting early matters more than anything else on this page.

Who you are buying from

AldoMedia, LLC is an independent provider and authorised reseller. We do not operate the domain registry, the certificate authority or the underlying product platform. Domains, hosting, business email, SSL and security products are supplied through our upstream partners and are subject to their terms, pricing and availability.

That is the whole reason this page reads the way it does. When a refund is possible, it is because the upstream terms allow it. Our job is to tell you where you stand, ask on your behalf and get it processed, not to invent a rule the supplier does not honour.

Why the type of product matters

People expect one refund rule to cover everything they bought in a single checkout. It rarely does, because the things in that basket behave differently once the payment goes through.

What normally decides the outcome, by product type
What you bought	Why it is treated the way it is
Domain registration	The fee reaches the registry as soon as the name is registered, and the name is then yours. That is why a registration is usually the hardest item on an order to unwind.
Domain renewal	Extends a registration that already exists, and the fee reaches the registry the same way a new registration does.
Domain transfer	A transfer normally extends the registration term when it completes, so it behaves like a renewal rather than a service you switch off.
Domain privacy and other domain add-ons	Attached to a domain, and normally follow the terms of the domain they were bought with.
Hosting plan	A subscription billed for a period of time, so the supplier's terms may allow a cancellation and a refund within a stated period.
Business email	Also a subscription, usually priced per mailbox per period, and treated like other subscriptions.
SSL certificate	Issued by a certificate authority once validation is complete. Once a certificate has been issued, the authority's own terms decide what can happen next.
Security and backup products	Sold as subscriptions, though anything already issued or already performed may be treated separately.
Work carried out by AldoMedia	Set-up, migration and design time is not supplied by the storefront, so the storefront's refund terms do not cover it. It is agreed with us directly.

This table describes the general shape of how these products work. It does not replace the terms shown on your order, which are the ones that count.

Domain registrations, renewals and transfers

A domain is not a subscription to something we run. When you register a name, the registration is created in the registry for that extension and the fee is paid through to it immediately. That is why a registration is normally the least flexible thing on an order, and why a typing mistake in a domain name is worth catching in the seconds before you pay rather than the minutes after.

Registries do operate deletion and grace processes, and what those allow varies by extension and by registrar. If you have registered the wrong name, tell us as soon as you notice, because whether anything can be done at all depends on how quickly you say so.

If a name you no longer want is already registered, it is still an asset. It can be pointed at your main site, held for later, or in some cases transferred to somebody else. Ask us and we will tell you which of those is realistic.

Hosting, email and security subscriptions

Subscriptions are the products where a refund is most likely to be available, because you are paying for a period of service rather than for something issued once. The supplier's terms set out whether a cancellation inside an initial period is refundable, how a part-used period is handled, and which components of a plan are excluded.

Two things commonly sit outside a subscription refund even when one is available: anything that was issued to you rather than provided for a period, such as a domain or a certificate included with the plan, and any charge the supplier passes through from a third party. Check the order at checkout for exactly what is included in the price and what is bundled but separate.

Automatic renewal

Renewals are usually charged automatically, because the alternative is a domain or a mailbox lapsing while somebody is on holiday. That is a sensible default and it is also the most common source of an unexpected charge.

Keep the contact and billing details on your account current, because renewal reminders and receipts go to them.
If you do not want a product to renew, turn automatic renewal off in the account before the renewal date rather than after the charge appears.
A renewal that has already been taken is assessed under the renewal terms for that product, which for a domain means the registry has already been paid.
Cancelling a renewal is not the same as cancelling a service. Ask us if you want the service to stop as well, so nothing is left running.

Before you pay, check these

The terms displayed on the order page at checkout take precedence over any summary on this site, so it is worth thirty seconds of reading. In particular:

The exact spelling of the domain name, including the extension.
The term you are buying, and the date it renews.
Which items on the order renew automatically.
Whether an add-on is included for the first period only and priced separately afterwards.
The renewal price, which is often different from the first-period price.
The refund terms shown with the order.

If any of that is unclear, stop and ask us before you pay. We would far rather answer a question than unpick an order.

How to ask for a refund

Have the order details to hand

The domain name or the order reference, the date of purchase, and the account the purchase was made from. With those, we can find the order on the first attempt.
Contact us

Use the contact form or call 716-771-2536. Tell us what was bought, what you would like to happen, and anything about the circumstances that matters.
Do it as early as you can

Most refund terms are time-sensitive, and some products stop being reversible once they are issued. A message sent today is worth more than a detailed one sent next week.
We check the terms that apply to that order

We look at what the product was sold under and, where it is the supplier's decision, we put the request to them.
We tell you the outcome plainly

If a refund is available, we say so and get it processed. If it is not, we say that too, explain why, and set out the alternatives that do exist, such as moving a plan, changing a term or putting a domain to use.

Where a refund is approved, we will tell you how it will be returned and roughly when to expect it.

If you disagree with the outcome

Come back to us first. We can look at the order again, explain the part that does not make sense, and take it up with the supplier if we think their answer is wrong.

Please avoid raising a card dispute before speaking to us. A dispute can lead to a service being suspended while it is open, so please talk to us first and give us the chance to sort it. Some providers suspend a service while a dispute is open, which means a live website or a working mailbox can go down over a billing question that a phone call would have settled.

What this page does not cover

Pricing. Current prices, introductory pricing and renewal pricing live at the storefront, and they change.
The upstream provider's own terms, which are the authoritative document and take precedence over this summary wherever the two differ.
Work AldoMedia carries out for you directly, such as website design or a migration, which is agreed with us separately.
Anything you bought from another company, including a domain or a hosting plan still held at a previous provider.

Questions about a specific order

If you are unsure whether a refund is possible, ask before you assume either way. Send us the domain name or the order reference through the contact form, or call 716-771-2536 and we will look at it with you. Our other policies are listed on the legal pages.