Salt Lake City, UT

Web Hosting in Salt Lake City, UT

Almost every complaint about a small hosting plan turns out to be about the pages rather than the plan. Almost every one. But in a valley carrying this many software firms, financial practices, outdoor brands and freight operations, a few businesses really do run out of room. This page is about telling the two apart, and the order to work in when the growth is real.

AldoMedia is not in Salt Lake City. The company works from Buffalo, New York, and there is no Utah office, no local number and nobody who is going to drive over and look at a screen. Setup, migration and support all happen remotely, which is how hosting has worked since it existed.

The signals that a plan has genuinely run out

This is one of the places where an owner saying the business is growing fast is often just reporting the facts rather than hoping. Technology, finance, outdoor products and freight all sit here, and all four throw off companies materially bigger in a year than they were. So the usual answer, that the plan is fine and the photographs are too large, is still normally right here, but not automatically.

The test is not how the site feels. It is whether the behaviour changes with the number of people on it. A site short of capacity is quick at seven in the morning and poor at eleven, and it fails rather than merely drags. A page times out, a form errors, a connection is refused, the account is throttled and recovers. Your host knows which limit was hit and will say so if asked plainly.

The advantage in this economy is that plenty of these companies have somebody who can read a graph. The risk is the same person. An engineer who works on the product all day will diagnose the marketing site confidently and be wrong, because the two behave nothing alike. The product is mostly writing and mostly logged in. The site is mostly reading and mostly strangers.

What the answer usually turns out to be

  • Slow all the time, for everyone, including the first visitor of the morning. That is page weight, and no plan on earth fixes it.
  • Slow on one page and fine on the rest. That is that page, normally a search, a listing or a report asking the database for far too much.
  • Slow to edit but quick to read. That is the editing tool, not the server underneath it.
  • Fine until a certain number of people arrive, then errors. That is capacity, and it is the one line here where buying something is the correct response.
  • Storage full of files customers genuinely need rather than a folder of camera sized photographs. Also capacity, and the cheapest sort to buy.

Two things push a site into those last two lines far more often than visitor numbers do. The first is writing rather than reading. A thousand people reading one page costs a server almost nothing, because it hands out the same stored copy each time. A hundred people checking out a jacket, opening an account or uploading a document is real work that cannot be shared. The second is what the site does unattended: overnight imports, bulk mail and feeds from a warehouse or a carrier never appear in a visitor count.

Which is why companies here often have the opposite problem to the one they expect. The marketing site is the least demanding thing they own. The thing bolted to its side, a customer portal, a shipment tracker, a login, a store, is what consumes the account. Sizing a plan by page views measures the wrong half. When a slow website is not your host's fault covers the commoner case.

Find out which problem you have

Send the address and say when it feels slow. We will tell you whether the page is heavy, whether one part of the site is doing all the damage, or whether the account is genuinely hitting a limit. If the plan you are on is the right size, that is what you will hear.

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The order to do things in when the growth is real

Two patterns get confused constantly. One is the fortnight in which an outdoor brand does a large share of its year, or the afternoon an announcement sends everybody to the home page at once. The other is a line climbing every month since spring. Buy for the second. Prepare for the first rather than purchasing for it, which is the argument in what a traffic spike actually does.

The order matters because each cheap step makes the expensive one smaller, and in a building full of engineers the temptation is to skip to the interesting work. Start by serving a stored copy of every page instead of assembling it fresh for each visitor. Where pages change a few times a week that is a setting, not a purchase, and it removes most of the load somebody was about to pay for.

Next, take the heavy work off the web server. Bulk mail, overnight imports, large downloads and report generation can live elsewhere, and moving them is cheaper than renting a machine big enough to do that work while also answering visitors. Then look at the database, because on a growing site it gives first, and the fix is usually one bad query.

Only then buy capacity, and buy the kind you actually ran out of. Memory, processing, concurrent processes, storage and monthly transfer are five separate things, and a plan upgrade sells them as one number. If the limit you hit was memory, extra storage changes nothing. VPS hosting sets out what a real step up gives you, and shared hosting covers where the smaller option honestly stops.

One thing justifies moving early whatever the numbers say. When a site stops describing the business and becomes part of it, something people log into, order through or check a shipment on, an hour offline costs work rather than attention. In this economy that line gets crossed earlier than owners expect. Paying for headroom then is sound. Paying because a chart went up is not.

A range of bare granite Utah peaks still holding heavy snow, rising above dark conifer forest under a clear sky.
The peaks in the canyon above the valley.PeteysHead, CC BY-SA 3.0, via Wikimedia Commons. Cropped.

Who holds the keys when a company has grown quickly

In an economy full of young technology and finance companies, the website is often set up in a hurry by whoever had a spare afternoon in year one. The domain goes on a personal account, the hosting on a personal card. It works perfectly until that person leaves, or until somebody asks the company to prove it owns its own name.

Four things can sit in four different places: the domain registration, the hosting account, the tool the pages are built in, and the mailbox the renewal notices arrive at. The fourth is badly underrated. A domain that lapses because the warning went to an address nobody reads is the most avoidable outage available. Domain expiration covers that week.

There is a fifth anywhere signing in to the registrar needs a code from a phone. If that phone left with a former employee, the company does not control the domain, whatever name is on the account.

This is the ordinary residue of moving fast with a small team, and it turns expensive the moment an auditor, a lender or a buyer wants an answer backed by a record rather than a recollection. Taking over a website covers recovering each piece.

We will handle the move

Copy, test on a temporary address, take a final copy at the switch, keep the mail records intact and leave the old server up behind you. Nothing has to stop while it happens.

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Moving a site that is busy while you move it

Most moves are made by businesses that cannot pause. A site taking orders or signups has to keep taking them throughout, and the risk is not that it breaks. It is that something arrives in the copy you are about to walk away from.

So the sequence is fixed. Copy everything, test it on a temporary address until it behaves, then repoint the domain last, taking a final copy of anything that changed at the switch. Shorten the time to live on the domain records a day beforehand. Website migration lays that order out.

Mail is where it goes wrong, every time. Somebody rebuilds the domain records for the website and fails to carry across the entries that route mail, and the business hears about it when a customer rings. Email migration covers keeping mail alive.

Take a complete copy before starting, then open it rather than trusting it worked. A move is the one occasion when an untested backup stops being theoretical. Website backups describes what a copy has to contain. Once a company has grown, other people link to it, so any address that changes needs a redirect.

What gets billed alongside web hosting in Salt Lake City, UT

The hosting line is seldom the interesting one. Around it sit a domain renewal, a certificate very often already included, an editing subscription, a backup add on, a security add on, and a mail plan still carrying addresses for people who left.

In a company that has grown, two more appear and both scale against the wrong thing. Editing tools that charge by seat bill for everybody ever given a login. Marketing tools that charge by contact keep charging for people who stopped opening anything years ago. Neither is hosting, and neither surfaces when finance asks why hosting costs so much.

The honest summary is short. Most businesses never outgrow a small plan, and most of the ones convinced they have are looking at a heavy page rather than a full account. Spend on capacity when the errors are real and repeatable, when customers log in, or when an hour offline costs actual work. What a website costs to run puts the bill in one place.

Trades we cover in this kind of economy

Three of the businesses whose sites are asked to do the most actual work around here, each with a page of its own.

Manufacturers

Direct sales of outdoor products arrive in seasons, so a site has quiet months and then a fortnight that decides the year.

Manufacturers hosting

Trucking companies

A tracking or quoting page answers the same question thousands of times a day, which is a very different load from a brochure.

Trucking companies hosting

Financial advisors

Logins, documents and careful wording, which is the point at which headroom stops being optional.

Financial advisors hosting

Every trade we cover is on hosting by industry, and every city on our locations page.

Common questions

Salt Lake City hosting questions

Our Salt Lake City company has doubled its headcount in a year. Should the hosting plan double as well?

No, and the two are barely related. Headcount counts people inside the company. A hosting plan answers to what the site is asked to do by people outside it. What does deserve attention as a company grows is the number of logins handed out to the editing tool, the subscriptions nobody cancelled, and whether the domain is still sitting on somebody's personal account. Sort those out this month. Leave the plan alone until something actually fails, then buy against the failure.

Sales of our outdoor gear spike hard for a few weeks each season. Is that a reason to pay for a bigger plan all year?

Usually not. A seasonal rush has a known date, which makes it the easiest sort of load to prepare for. Serve stored copies of the pages that do not change, move bulk mail off the machine for those weeks, and test the checkout under load before the season starts rather than during it. If it still struggles after that, buy capacity for the season and step back down afterwards. Paying twelve months for two busy ones is the ordinary mistake.

Our host has emailed about hitting a resource limit. Do we have to upgrade?

Ask them which limit, and ask what was running when it happened. Half of these notices come from something that is not visitors at all: an overnight import, a plugin phoning home on every page view, a crawler working through a search results page thousands of times. Those cost nothing to fix. If the answer is that ordinary traffic is filling the account during normal working hours, then yes, buy capacity, and buy the sort you ran out of rather than whatever the next tier up happens to bundle.

We are putting our Utah warehouse and dispatch work onto a new system. Should the website move onto it too?

Almost certainly not, and keeping them apart is worth doing deliberately. A website and a stock or dispatch system fail in different ways and are looked after by different people, so tying them to one account means a single bad afternoon takes out both. Connect them if the site genuinely needs live stock or tracking, but keep the hosting separate and keep the connection simple. If somebody suggests putting both in one place to save a line on an invoice, that is the wrong saving.

Start by finding out what is actually wrong

Tell us what the site runs on, what it is asked to do besides show pages, and when it feels slow. We will say what to fix, what to leave alone, and whether the plan you already pay for is the right size for the job.

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Or call 716-771-2536. We are in Buffalo, New York, so we answer Eastern time.