Shared Hosting
The plan type nearly every plumbing site belongs on, and what the higher tiers actually change.
Read about shared hosting
A plumbing website is judged at two in the morning, by somebody standing in water, on one bar of signal. Everything else is secondary. That one sentence tells you more about web hosting for plumbers than any feature list will.
Picture the customer you actually want. It is not somebody researching bathroom remodels on a laptop over coffee. It is somebody who has just found water where water should not be, at an hour when they are not thinking clearly, holding a phone in one hand and a towel in the other.
They search. They get a list. They tap the first result. If it does not resolve into something with a phone number in about three seconds, they go back and tap the next one. They will not remember your business name. They will not come back later. That decision takes them under ten seconds and you never see it happen.
Here is the failure, spelled out, because it is the same one every time. The site takes eight seconds to load on a bad connection, and the phone number is a graphic sitting halfway down the page. The customer backs out and calls the next result. Nothing about your pricing, your licence or your twenty years of work entered into it.
Every argument on this page comes back to that moment. If a feature does not help somebody in a flooded basement reach you faster, it is not worth paying for.
Send us your plumbing site and we will check the two things that lose you the overnight call: whether the phone number is real text that dials on tap, and how long the page takes on a weak signal.
This is the cheapest fix in the trade and it is wrong on a startling number of plumbing sites. The number is part of a header image, or it is set in a designed graphic so it matches the logo, and on a phone it does absolutely nothing when tapped.
A phone number written as ordinary text, wrapped in a telephone link, opens the dialler on tap. One tap, call placed. A picture of a number requires the customer to read it, memorise it, leave your site, open the keypad and type it in, wet-handed, at two in the morning. A share of them will not bother.
The same logic applies to your service area, your licence details and your hours. Anything trapped inside an image is invisible to search engines, unreadable by a screen reader, and impossible to change without opening design software. Real text costs nothing to host and solves all three.
Basements are the worst signal environment your customers will ever stand in, and that is exactly where they are when they need you. A page that feels instant on your office wifi can take the better part of ten seconds on a weak connection in a house with thick walls.
The usual cause is not your hosting plan. It is weight. A hero photograph exported straight from a camera at several megabytes, a slider carrying four more of them, a chat widget, a review widget and a tracking script all loading before a single word appears. That is the whole problem, and no plan upgrade fixes it.
This is usually most of the win on its own. A full width photograph on a website does not need to be the size it came off the camera. Resizing the images on a typical trade site can cut the page weight by three quarters, and nobody can see the difference.
The header should not wait on a large image or a font file to become useful. If the number is plain text in the markup, it is on screen before the photographs have started.
Chat boxes, review carousels, social feeds and booking embeds each pull in scripts from another company's server. Every one of them is a thing that can be slow tonight for reasons you do not control. Keep the ones that bring you work and delete the rest.
Caching means the server keeps a finished copy of the page and hands that out instead of rebuilding it for every visitor. On a site that changes a few times a year, there is no reason to leave it off.
Not the office connection. Walk outside, turn wifi off, and load your own site the way a customer does. Then do it again in a basement if you can. It is the only test that reflects the moment you are being judged in.
Do those five things and an entry level plan will serve your customers faster than an expensive plan carrying an unoptimised site. The order matters too. Weight first, plan second, and usually there is no second.
Hosting is mostly sold on numbers: gigabytes of storage, bandwidth allowances, tiers of resources. For a plumbing website almost none of that is the constraint. A site with a homepage, a services list, an area page and a contact page is one of the smallest things anyone puts on a server. You will never approach a storage limit. You are not going to run out of bandwidth.
What actually costs you money is the site being unreachable during the hours you get called. A retailer losing an hour of website overnight loses very little. You lose the entire emergency window, which is the part of your work that pays best and the part that comes from strangers rather than repeat customers.
So when you compare plans, ignore the storage column. Look instead at whether anyone answers when something breaks at an awkward hour, whether backups exist and have been tested, and whether the certificate on the site renews itself without anyone remembering to do it. Those are the things that take a plumbing site off the internet.
None of those are expensive. They are all things that get missed because nobody owns them, and each of them takes your phone out of service in a way you may not notice for weeks.
We will resize the photographs, put the number in plain text at the top, turn caching on and make sure the certificate and domain renew themselves. If your current plan already covers it, we will tell you that instead.
Someone will eventually offer to build you a page for every town you cover. Forty pages, each identical except the place name swapped in, each claiming to be the local plumber for somewhere you have been to twice. It is a tempting pitch because it sounds like forty chances to be found.
In practice those pages read as thin and repetitive to a search engine and to a human, and they dilute the site rather than extend it. They also age badly. When your phone number changes you have forty pages to edit, and you will miss some.
One genuinely good areas page. List the towns you cover in plain text, honestly, including the ones you only reach for larger jobs. Say what your travel radius actually is. If you charge differently outside a certain distance, say that too, because the customer would rather find out now than after you arrive.
Then put your effort into your Google Business Profile, which is where most local emergency searches are decided anyway. The profile is the front door and the website is what confirms you are real. Both need the same address, the same phone number and the same business name, written identically.
If one town genuinely is a second base for you, with its own number or its own crew, that town deserves a real page with real detail. One of those beats thirty templated ones.
A large share of plumbers reading this, and it deserves saying before anything is sold.
If your book is full from word of mouth, if you turn work away in a normal week, and if most of your calls come from people who already know your name, you do not need a bigger hosting plan. You do not need a bigger website either. A fast, honest one page site and a correct Google listing will outperform anything you are being pitched, because they cover the only gap you have: the stranger who has never heard of you and needs somebody tonight.
Where spending more does make sense: you run several trucks and want online booking that writes into a real schedule, you carry a commercial side with quoting and document downloads, or you have a site heavy enough that it needs proper caching and monitoring. Those are genuine reasons. Being busy is not one of them, and neither is being told your current plan is "not enough" by somebody who has not looked at what your site weighs.
If you are not sure what you are already paying for across hosting, domain and email, what a website costs to run lays the pieces out separately.
AldoMedia has built and looked after websites for Western New York businesses since 1999, and trade sites with the phone number stuck inside a header graphic are familiar work. We are an independent authorised reseller rather than the operator of the underlying platform, and we will tell you plainly when the plan you already have is the right one.
If the person who built your site has gone quiet and you are not sure who holds the domain or the hosting login, start with taking over a website. That is a common position to be in and it is fixable. Call 716-771-2536 or tell us what your site runs on and we will look at it.
Because the office has good wifi and your customer has one bar in a basement. The usual cause is weight rather than hosting: a camera-sized hero photograph, a slider, and a few third-party widgets all loading before the first word appears. Resize the images, remove the widgets that are not bringing you work, and turn caching on. Test it by walking outside, turning wifi off and loading your own site.
Yes, and it is the single most expensive small mistake in this trade. A number inside a graphic does nothing when tapped, so the customer has to read it, leave your site and type it into the keypad by hand. Some of them will not. A number written as real text and wrapped in a telephone link dials in one tap, and it can also be read by search engines and screen readers.
Not for the traffic. A handful of overnight visits is nothing to a server. What matters is that the site is reachable when those calls happen, so put your attention on the things that take a site offline: an expired certificate, a lapsed domain, a missing backup and a contact form that quietly stopped delivering. Those are cheap to get right and none of them are solved by a larger plan.
Usually not. Forty near-identical pages with the town name swapped in read as thin to search engines and to people, and they age badly because your phone number then lives in forty places. One honest areas page listing where you actually travel, plus a properly filled in Google Business Profile, does more. The exception is a town that is genuinely a second base with its own crew or number.
You need a small one, and you probably need nothing more. Even customers who were given your name will look you up before calling, and a site that loads fast and shows a licence, a service area and a tappable number closes that check. What word of mouth does not cover is the stranger with a burst pipe at two in the morning, and that is the only thing a bigger site would buy you.
Get it onto your own domain if it is not already. A free webmail address on your quotes reads as temporary to commercial customers and property managers, who are the accounts worth keeping. It also means the address survives if you ever change providers. Our business email page covers what it takes and what it does not.
The plan type nearly every plumbing site belongs on, and what the higher tiers actually change.
Read about shared hostingWhat to do when the person who built your site has gone quiet and you do not hold the logins.
How a handover worksWhy an address at your own domain beats a free one on your invoices and your van.
Read about business emailEvery trade we cover is listed on hosting by industry.
Hero image: Altoscroll, CC BY-SA 3.0, via Wikimedia Commons. Cropped.
Tell us what your plumbing site runs on and we will tell you whether the plan you are paying for is the right one. If it already is, we will say so.
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Or call 716-771-2536 and tell us what the site has to do. If the plan you are already on is the right one, we will say so.